Naturally Collagen® FAQ
We’ve answered the questions people ask us most about collagen, results and routines, all in one place. Still curious? Chat with us or give us a call. We’re always happy to help you get the best from your daily glow.
Quick answers
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When will I see results? Most people notice smoother, more hydrated skin in 8 weeks with daily use. Some report earlier improvements around week 4.
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Does it contain artificial sweeteners or nasties? No sucralose, no artificial colours or flavours.
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Where is it made? Formulated and manufactured in the UK using Peptan® marine collagen.
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How do I take it? One 15 ml sachet each day. Straight or mixed with cold water or juice.
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Can I cancel my subscription? Yes. Pause or cancel anytime in your account.
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Is it vegan or vegetarian? No. It contains marine collagen from fish.
Results and efficacy
How soon will I see visible results?
How soon will I see visible results?
Most users notice changes in 8 weeks with daily use. Some report earlier improvements around week 4 such as softer fine lines and better skin texture. Keep going daily to maintain benefits.
What results can I expect besides skin?
What results can I expect besides skin?
Customers often report stronger hair and nails with consistent use. Some also mention reduced joint niggles. These tend to show from 6–10 weeks.
What happens if I stop taking it?
What happens if I stop taking it?
Short breaks of a few days are fine. If you stop entirely, results will gradually return to baseline over time.
What dosage do you use and why?
What dosage do you use and why?
Each sachet provides 8,000 mg of premium marine collagen peptides. This level is widely used in clinical protocols for visible skin outcomes while keeping calories low.
Ingredients and the science
What type of collagen do you use?
What type of collagen do you use?
We use Peptan® hydrolysed marine collagen peptides – primarily type I with type III – produced under stringent quality controls. Peptan® is recognised globally for purity and consistent peptide profile.
Why Peptan® – what makes it different?
Why Peptan® – what makes it different?
- Trusted clinical pedigree – Peptan peptides are used in multiple peer-reviewed studies.
- Low molecular weight – hydrolysed to around ~2 kDa for efficient absorption.
- Tight sourcing controls – traceable fish origin with rigorous contaminant screening.
How does Naturally Collagen® work?
How does Naturally Collagen® work?
Hydrolysed peptides are absorbed in the small intestine, circulate in the bloodstream, then signal fibroblasts to support collagen formation in the dermis. Vitamin C contributes to normal collagen formation.
Is Naturally Collagen® vegan or vegetarian?
Is Naturally Collagen® vegan or vegetarian?
No. It is derived from fish, so it is not suitable for vegans or vegetarians.
Allergens and intolerances
Allergens and intolerances
Contains fish. Free from dairy and gluten. No added sugar. No sucralose. Always check the label if you have allergies.
Heavy metals and safety testing
Heavy metals and safety testing
Every batch passes specification for heavy metals and microbiology before release. Peptan® raw material is audited and traceable.
Does it contain sugar or artificial sweeteners?
Does it contain sugar or artificial sweeteners?
No added sugar. No sucralose. We focus on a clean taste without artificial aftertaste.
Calories per sachet
Calories per sachet
Low calorie (39) per 15 ml serving.
Taste, formulation and why ours tastes better
Why does Naturally Collagen® taste so clean?
Why does Naturally Collagen® taste so clean?
We brought manufacturing in-house in the UK. That gives us end-to-end control of raw materials, hydrolysis compatibility, flavour balance and stability. We run tight in-process checks – pH, brix, organoleptic testing – and small-batch blend to avoid the “fishy” or “metallic” notes common in liquid collagens.
How can you offer high quality with great taste at this price?
How can you offer high quality with great taste at this price?
- In-house production reduces third-party margins and freight inefficiencies.
- Direct sourcing of Peptan® at scale.
- Lean operations – we prioritise quality control and pass efficiency savings to you. The result is Peptan®-grade performance with a pleasant flavour profile, at a fair price.
Can I mix it with other drinks?
Can I mix it with other drinks?
Yes. Take straight or mix with cold water or juice. Avoid very hot drinks over 60 °C to protect peptide integrity.
Does it contain caffeine or stimulants?
Does it contain caffeine or stimulants?
No.
How to use
How much and when should I take it?
How much and when should I take it?
One 15 ml sachet daily. Do not exceed the recommended daily intake.
Take it any time that fits your routine. Many people take it with breakfast to build a habit.
With or without food?
With or without food?
Either is fine. Pick a time you can stick to every day.
What if I miss a day?
What if I miss a day?
Just take one the next day. Do not double up.
Storage and shelf life
Storage and shelf life
Store in a cool, dry place out of direct sunlight. Check the sachet or carton for the best before date. No refrigeration required before opening.
Safety and eligibility
Pregnancy, breastfeeding or medical conditions
Pregnancy, breastfeeding or medical conditions
If you are pregnant, breastfeeding, have a medical condition or take prescription medication, speak to your GP before use.
Fish or shellfish allergy
Fish or shellfish allergy
Do not use if you have a fish allergy. It does not contain shellfish ingredients, yet cross-reactivity can occur. Seek medical advice if unsure.
Kosher or Halal status
Kosher or Halal status
Peptan® is certified kosher and halal
Drug interactions or side effects
Drug interactions or side effects
Collagen is generally well tolerated. If you experience any unexpected symptoms, stop use and consult a healthcare professional.
Subscriptions, orders and billing
Can I cancel or pause my subscription?
Can I cancel or pause my subscription?
Yes. There is no minimum term. Manage it any time in your account, or contact support to help you pause, skip or cancel.
Can I change delivery frequency or address?
Can I change delivery frequency or address?
Yes. Edit within your account before the next billing date.
What payment methods do you accept?
What payment methods do you accept?
Major cards, Apple Pay, PayPal and other popular methods shown at checkout.
Do you offer bundles or multi-pack savings?
Do you offer bundles or multi-pack savings?
We run bundle offers from time to time. Check the product page or sign up to emails for early access.
What if a payment fails?
What if a payment fails?
You will receive an email prompt to update payment details. We will retry automatically.
Shipping, deliveries and returns
Where do you ship from?
Where do you ship from?
From the UK.
How long does delivery take?
How long does delivery take?
UK standard delivery usually takes 1–2 working days. Order cut-off for same-day dispatch is typically 1 pm on working days.
How much is delivery?
How much is delivery?
Free UK delivery on all orders and subscriptions. See the exact rate at checkout for delivery to other locations.
International shipping
International shipping
Check availability and rates at checkout. Duties or taxes may apply in destination countries. Visit us.naturallycollagen.com for delivery to the US & Canada.
Returns and satisfaction
Returns and satisfaction
We want you to be happy. If something is not right, contact support within 30 days and we will make it right in line with our returns policy.
Sustainability and sourcing
Where does the collagen come from?
Where does the collagen come from?
Peptan® marine collagen is produced from responsibly sourced fish with strict quality and traceability systems.
Are the sachets recyclable?
Are the sachets recyclable?
Components are widely recyclable where facilities exist. Check local guidelines.
Environmental commitments
Environmental commitments
We continuously improve packaging, supplier selection and logistics to reduce impact. More details on our sustainability page.
About Peptan® – our quality standard
What is Peptan®?
What is Peptan®?
Peptan® is a leading collagen peptide ingredient used by research groups worldwide. It delivers a consistent peptide profile, high purity and excellent safety data.
Why we chose Peptan® for Naturally Collagen®
Why we chose Peptan® for Naturally Collagen®
- Consistency you can rely on – every batch meets a tight specification.
- Bioactive peptide size – low molecular weight supports efficient uptake.
- Backed by science – used in clinical research on skin elasticity, hydration and wrinkle appearance.
How we validate quality
How we validate quality
Incoming raw material verification, in-process controls, and finished product testing including microbiology and heavy metals before release. This is how we deliver great taste and reliable results.
Troubleshooting and tips
I am not seeing results yet – what can I do?
I am not seeing results yet – what can I do?
Check daily compliance first. Take one sachet every day for at least 8 weeks. Ensure adequate dietary protein and vitamin C intake, keep skin well hydrated, and wear daily SPF.
Can I take Naturally Collagen® with my current skincare routine?
Can I take Naturally Collagen® with my current skincare routine?
Yes. It works from the inside while your topicals work at the surface. Many users take collagen alongside retinoids and vitamin C serums.
Can men use Naturally Collagen®?
Can men use Naturally Collagen®?
Yes. Marine collagen supports skin structure in all adults.
Still unsure? Email us or use live chat.
We are here to help you get the best from your routine.
